Privacy Policy

Last updated: 23 February 2026

1. Who We Are

Parkmove Ltd ("Parkmove", "we", "us", "our") is a UK-registered company providing software platform and property advertising portal services.

Registered Office: 8–9 Red Lion Street, Stamford, Lincolnshire, PE9 1PA

Email: hello@parkmove.co.uk | Website: www.parkmove.co.uk

Parkmove Ltd is the Data Controller for personal data processed through our website and platform, except where stated otherwise.

2. Nature of Our Services

Parkmove operates an online software platform and advertising portal that allows property advertisers, parks, and businesses to advertise properties and receive enquiries from prospective buyers or customers.

When you submit an enquiry through our website, your information is transmitted directly to the advertiser. The advertiser becomes an independent Data Controller responsible for their own use of your personal data.

Parkmove does not act as an estate agent, broker, or intermediary and does not participate in property transactions.

3. Personal Data We Collect

We may collect and process the following personal data:

Name
Email address
Telephone number
Postal address
Company name
Property enquiry details
Communication records
Account information
IP address
Device and browser information
Website usage data

4. How We Collect Personal Data

We collect personal data when you:

Submit an enquiry via our website
Contact us by email, phone, or contact form
Register for or use our platform
Communicate with our support team
Use web chat services
Interact with our website through cookies or analytics

5. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity – To provide portal services and transmit enquiries to advertisers.
Legitimate interests – To operate, maintain, improve, and secure our platform and services.
Legal obligation – To comply with applicable legal and regulatory requirements.
Consent – Where required, including for marketing communications and certain cookies.

6. How We Use Personal Data

We use personal data to:

Transmit enquiries to advertisers
Provide portal and platform functionality
Respond to enquiries and support requests
Manage user accounts
Improve website functionality and user experience
Monitor and secure our platform
Prevent fraud or misuse
Comply with legal obligations
Send marketing communications where consent is provided

7. Sharing Personal Data

We may share personal data with:

Property advertisers receiving enquiries
Parks, sellers, agents, or businesses advertising on our portal
IT service providers and hosting providers
Customer support and communication providers
Analytics providers
Professional advisors
Legal and regulatory authorities where required

Advertisers receiving enquiries act as independent Data Controllers and are responsible for their own privacy practices.

8. Support Services and Third-Party Call Handling

Support for Parkmove Ltd users is available via the following channels:

Email: admin@parkmove.co.uk | Telephone: 0333 320 2088

Please note that telephone calls may be recorded for training, quality assurance, security, and monitoring purposes.

We use appointed third-party service providers to assist in managing telephone and web chat enquiries on our behalf. These providers act as Data Processors and are contractually required to protect your personal data and use it only in accordance with our instructions.

Our current support service providers include:

Visitor Chat Ltd
Reception HQ LLP

These providers may process personal data including your name, contact details, and enquiry information solely for the purpose of providing customer support services.

Parkmove remains responsible for ensuring appropriate safeguards are in place to protect your personal data.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including:

Enquiry data: up to 24 months
Account data: for the duration of the account plus up to 6 years where required for legal or accounting purposes
Support communications: up to 36 months
Technical and usage data: up to 12 months

We may retain data longer where legally required.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

Secure hosting infrastructure
Access controls
Encrypted communications where appropriate
Restricted internal access

While we take reasonable steps to protect personal data, no system can be guaranteed completely secure.

11. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

UK-approved International Data Transfer Agreements; or
Transfers to countries deemed adequate under UK law.

12. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Enhance user experience

You may control cookie settings through your browser.

Further details are available in our Cookie Policy.

13. Marketing Communications

We may send marketing communications where:

You have provided consent; or
It is permitted under applicable law.

You may unsubscribe from marketing communications at any time.

14. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise your rights, contact: hello@parkmove.co.uk

We may request identity verification before fulfilling requests.

15. Third-Party Advertisers

When you submit an enquiry, your personal data is sent directly to the advertiser.
Advertisers act as independent Data Controllers.
Parkmove is not responsible for how advertisers use your personal data.
You should review their privacy policies where applicable.

16. Complaints

If you have concerns about how we handle your personal data, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office | Website: www.ico.org.uk

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

18. Contact Details

Parkmove Ltd, 8–9 Red Lion Street, Stamford, Lincolnshire, PE9 1PA

Email: hello@parkmove.co.uk | Support: admin@parkmove.co.uk | Telephone: 0333 320 2088

By using our website or services, you acknowledge this Privacy Policy.

Privacy Policy last update

This document was last revised in February 2026